Support
A question, something that does not work, or a mistake in one of our stories? Write to us. A real person reads every message, and we usually answer within two working days.
How do I restore my purchases?
On a new device or after reinstalling the app, sign in with the same Apple Account (iPhone, iPad) or Google account (Android) you used to buy Lorelight+. Then open the membership screen in the app and tap "Restore purchases". Your subscription or lifetime purchase is restored at no extra cost. Purchases cannot be moved between the App Store and Google Play.
How do I cancel my subscription?
iPhone or iPad: open the Settings app, tap your name, then Subscriptions, and choose Lorelight. See also Apple's guide.
Android: open the Google Play app, tap your profile picture, then Payments & subscriptions › Subscriptions, and choose Lorelight. See also Google's guide.
Cancel at least 24 hours before the end of the current period to avoid the next renewal; you keep access until that period ends. If you cancel during the 7-day free trial, you will not be charged.
Can I get a refund?
Payments go through Apple or Google, so refunds are handled by them. App Store: request one at reportaproblem.apple.com. Google Play: within 48 hours of buying you can request one in Google Play yourself (see the Google Play refund policy); after that, email us.
Which languages are available?
The app is available in English, Dutch, German, French, Spanish, Italian, Portuguese (Brazil), Japanese and Korean. You choose the app language, the narrator and the subtitles separately in My lamp, or with the gear icon while a film plays. Narration and subtitles are added story by story, so not every story is available in every language yet.
How do reminders work?
In My lamp you can turn on a story reminder and choose a time. The reminder is scheduled on your device itself; nothing is sent to us. If no reminder appears, check that notifications for Lorelight are allowed: on iPhone and iPad in Settings › Notifications, on Android in Settings › Notifications or in the app info of Lorelight.
Where is my progress stored?
Your watched stories, lessons and notes are stored only on your device. There is no Lorelight account, so this progress does not move to another device and is removed if you delete the app. Your purchases are not lost: you can always restore them.
How do I delete my data?
Delete the app to remove everything stored on your device. To have the records linked to your anonymous app user ID deleted at RevenueCat and on our servers, email lorelight@maximalisme.nl with the subject ‘Delete my data’ and, if you bought something, the order number of your purchase. Read more under Deleting your data.
A film won't play?
- Check your internet connection: films are streamed.
- Close the app completely and open it again.
- Make sure you have the latest version of Lorelight from the App Store or Google Play.
Spotted a mistake in a story?
Please tell us at lorelight@maximalisme.nl, with the name of the story and, if you can, a source.
Privacy and terms
Read how we handle your data in our Privacy Policy and the rules for using Lorelight in our Terms of Use.